Processing times can vary but we aim for 2-3 days excluding weekends, bank holidays, Christmas and New Year.
Delivery Aims are from date of dispatch and do not include processing times.
Please ensure that both your email and postal delivery address are correct at time of ordering to ensure smooth delivery of your items. If your email address is incorrectly entered, we will not be able to contact you and you will not receive your confirmation and dispatch notifications. If your postal address is not entered correctly or is incomplete, you risk your order being delayed or arriving at the wrong address. Piccacoveruk will not be responsible for this. If an order is returned to us due to an incorrectly entered address, you will be responsible for the cost of re-shipping.
Postage & Delivery Options for UK | Northern Ireland:
Royal Mail TRACKED 48 £2.95 Flat rate for orders up to £29.99 per order. Aim 2-3 working days from dispatch
Royal Mail TRACKED 24 £3.95. Flat rate for orders. Aim 1-2 working days from dispatch.
FREE TRACKED 48 SHIPPING ON ALL ORDERS £30.00 AND ABOVE. Aim 2-3 working days from dispatch
Royal Mail will consider an item lost if they are not delivered within the below timeframes. if your order has not been delivered within those timeframes, please contact us and we will chase the relevant people and work with you to replace your order if required.
Tracked 24/48 -10 working days from dispatch date.
RETURNS: Please make contact via online form to discuss return requests. DO NOT return items without contacting Piccacoveruk first.
COVERS & SLEEVES : Please make sure to measure and follow the guide correctly to ensure best fit. Any questions please contact using the contact form. Each cover is individually made and inspected before shipping. Due to the nature of the products and the need for hygiene, as they are in direct contact with both skin and medical devices these items are exempt from returns once the seal is broken on the packet.
Change of mind returns are accepted within 14 days from ordering, only on unopened packets with the seal still intact, buyer pays return postage on change of mind returns.
Faulty items will require a detailed description and photographic evidence of the fault before replacements are sent. If requiring a refund, items will need to be returned and inspected before a refund is given. A label will be provided by Piccacoveruk for faulty returns.
WALKING STICK STRAPS: Returns accepted within 14 days from date of order for change of mind returns.
Replacements in the event of a fault with the product that is caused in production or during the postal process will require a detailed description and photographic evidence of the fault before replacements are sent. If a refund is requested, a label will be provided by Piccacoveruk and the items will be inspected upon return before any refund is made.
Postage for change of mind returns on unused/ unopened items with seal intact will be the responsibility of the customer.
TUBIE TAPES : Each tape is individually made and inspected before shipping.
Due to the adhesive nature of the products and the need for hygiene, as they are in direct contact with both skin and medical devices, tapes are exempt from returns.
Replacements will be considered in the event of a fault with the product that is caused in production or during the postal process. We will require a detailed description and photographic evidence of the fault before replacements are sent.
PERSONALISED ITEMS: Change of mind returns are exempt due to the personalised nature of the items as these are made to customers' preferences.
Faulty items will require a detailed description and photographic evidence of the fault before replacements are sent. If requiring a refund, items will need to be returned and inspected before a refund is given. A label will be provided by Piccacoveruk for faulty returns.